Oman Airports Management Company aspires to be ‘Top 20 in 2020’, making their customers’ experience a leading aspiration of the entire business. Olio was able to help OAMC in the establishment of a cross-functional Customer Experience Taskforce (CET).
This involved leaders from across the company coming together to understand and prioritise customer experience investments that balanced competing objectives.
Olio helped us understand the ways to come together as functional teams to commonly understand and prioritise solutions to our customer experience challenges.
Nagy Abu ZaidVice President, Corporate Planning, Oman Airports Management Company
